Returns & Exchanges

At Lolli and Pops, we want every bite to be a delight; however, due to the perishable nature of our gourmet treats, we can only offer replacements or refunds for items that arrive damaged or incorrect. Please contact our sweets squad within 14 days of delivery to resolve any issues with your order.

Return Process

• 1.
  Inspect Your Treats

  Upon arrival, please check your package for any signs of damage or missing items from your order.

• 2.
  Contact Our Team

  Email our customer care team with your order number and clear photos of any damaged products or packaging.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine the best solution, such as a refund or reshipment.

• 4.
  Sweet Resolution

  Once approved, we will issue a credit to your original payment method or expedite a fresh replacement to your doorstep.